| Frequently Asked Questions |
GeneralWho is Save the Children Australia? Our WorkDoes Save the Children Australia have a child sponsorship program? Accountability & ConductIs Save the Children Australia an AusAID accredited agency? HistoryHow did Save the Children begin its work? VolunteeringDoes Save the Children Australia send Australian volunteers overseas? Supporting Save the ChildrenHow do I update my details?
GeneralWho is Save the Children Australia?Save the Children Australia is a member of Save the Children International, a global child-focused, independent and secular, development organisation, operating in over 120 countries. Save the Children International delivers emergency and long-term development programs to support children and campaigns for better practices and policies for children. It does this through building partnerships with communities, civil society, governments and the private sector. Save the Children Australia is a Public Benevolent Institution (ABN 99 008 610 035). Does Save the Children have any political or religious affiliations?Save the Children Australia is a global child-focused, independent and secular, development organization. We have no membership or affiliation to any political party or religion. Where does Save the Children Australia work?Save the Children works in over 120 countries around the world. Save the Children Australia manages and implement programs in Australia, Bangladesh, Cambodia, Laos, Papua New Guinea, Solomon Islands, Timor Leste and Vanuatu. More detail on our work in particular countries can be found in the countries ‘Where We Work' section of the website.
Our WorkDoes Save the Children Australia have a child sponsorship program?No. Our programs focus on communities rather than individuals. We consider this a more effective and efficient approach for developmental outcomes. How does Save the Children Australia determine whether a project is effective?Projects are continually monitored and evaluated to determine their impact and effectiveness. We do this through financial and project reporting, regular monitoring visits, program reflections and formal evaluations. Does Save the Children Australia work with other organisations?Whenever we start a project, campaign or emergency response, we consider what other organizations are doing so that our work will complement existing efforts. We work together when a collaborative approach will increase our effectiveness. Does Save the Children Australia have any programs in Australia?Save the Children has been running programs for Australian children since the 1950's. We have branches, programs and supporters in every Australian State and Territory. Find out more about our work in Australia. Can I visit my child representative and / or send them a gift?While we appreciate that you would love to meet your child representative, we are unable to facilitate any program visits due to child protection and child rights policies. We hope the regular updates from your child representative goes some way to helping you learn more about them, and the great benefits achieved from your kind support. We also do not have the facilities and resources to send items from our donors to children and families overseas. This policy ensures that our administration costs are kept as low as possible, and that as much of our supporters' donations as possible go to the children and communities most in need.
AccountabilityIs Save the Children Australia an AusAID accredited agency?Yes. Save the Children Australia is accredited by AusAID. This means that AusAID, and the Australian public, can be confident that the Australian Government is funding professional, well managed, community based organisations that are capable of delivering quality development outcomes. Visit the AusAID website for further information. Does Save the Children Australia subscribe to a Code of Conduct?Save the Children Australia is an accredited signatory to the Australian Council for International Yes. Save the Children Australia is a signatory to the Save the Children International Code of Conduct and the Australian Council for International Development (ACFID) Code of Conduct for Non Government Development Organisations (NGDOs). This Code defines standards of governance, management, financial control and reporting with which NGDOs should comply, and identifies mechanisms to ensure accountability in NGDOs use of public monies. How are programs funded?Our programs are funded by income received from supporters, government funding and corporate sponsorships. Where does my money go? What % of my funds go to the children?
Where the money goesFor every $1 we receive we spend 70 cents directly on our programs to save and protect children's lives. 8 cents is spent to manage our programs, advocate for change and promote our work. 3 cents is spent on managing our fantastic shops. 19 cents is invested in fundraising to raise the next $1 to help ensure every child has a safe and happy childhood. During an emergency response we cover our own costs in a first phase response then we seek for cost recovery in the 2nd phase. 10% is taken off every emergency dollar as cost recovery, leaving a dedicated 90% to emergency needs as covered through our Children Emergency Fund (CEF). For more detailed information please click here.
HistoryHow did Save the Children begin its work?The International Save the Children Fund was founded in 1919 by a British humanitarian, Eglantyne Jebb. Eglantyne was moved by the plight of children in Austria and Eastern Europe immediately following World War 1 and, ignoring the many angry views in Britain that she was helping "children of the enemy", Eglantyne began Save the Children's first relief scheme in Austria, supplying food to starving children. Read more about the history of Save the Children.
VolunteeringDoes Save the Children Australia send Australian volunteers overseas?In times of emergencies Save the Children Australia employs qualified people to assist local agencies with aid and rehabilitation. We are not a volunteer agency. For more information on volunteering overseas visit VIDA Volunteers or AYAD. Can I work as a volunteer in a Save the Children Australia office?Yes! Volunteering, or giving time, is a great way to meet lots of new people by becoming part of a community of committed supporters. It's also a good way to improve your career prospects, and of course you'll be playing a vital role in helping us to improve children's lives. Find out more about volunteering with Save the Children. Can I volunteer if I work full time?Yes. There are a number of ways you can use your time and skills to support our work. Some volunteer roles require only a few hours on a weekend while others involve a longer, ongoing commitment outside of office hours. What skills or experience do I need to volunteer?Our volunteers come from a diverse range of backgrounds and ages with a wide range of skills and experiences. From young people to retirees, professionals and people looking for work, we encourage everyone to volunteer. Does Save the Children Australia accept interns?We have limited capacity to accept interns. We accept applications from post-graduate students interested in undertaking an internship with us, but we do not accept a set intake each year. All internship positions are arranged and appointed on an as-needed basis. If you are interested to apply please email your CV to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Supporting Save the ChildrenHow do I update my details? (Eg. banking/address)You can change your details online or simply contact our Donor Relations team on 1800 76 00 11 who will be happy to help. The Donor Relations team can also post you a Change of Details form or you can download it here. You will receive confirmation of all changes requested which is our guarantee that we received your correspondence. How can I change the amount I donate?You can simply contact our Donor Relations team on 1800 76 00 11 who will be happy to help. The Donor Relations team can also post you a Change of Details form or you can download it here. You will receive confirmation of all changes requested which is our guarantee that we received your correspondence. Can I add my spouse as a supporter?You can simply contact our Donor Relations team on 1800 76 00 11 who will be happy to help. The Donor Relations team can also post you a Change of Details form or you can download it here. You will receive confirmation of all changes requested which is our guarantee that we received your correspondence. My circumstances have changed and I'm having difficulties with my current donation, what can I do?Please contact our Donor Relations team on 1800 76 00 11 and we can advise of your options. How can I change the date that I am direct debited?To amend the date that we debit your bank account or credit card, you can call our Donor Relations team on 1800 76 00 11. Can I change the program I support to another program?To amend the program that you are currently supporting, please call our Donor Relations team on 1800 76 00 11. We can also provide you with further information relating to our current campaigns, programs and projects. What if I don't want to donate online?We also accept donations over the phone by calling Freecall 1800 760 011 during business hours (9am-5pm, Monday to Friday AEST). Are my gifts to Save the Children Australia tax-deductible?Donations of $2 and over are tax-deductible. Does Save the Children conduct any face-to-face recruitment?Save the Children does have an on-going face to face recruitment program. Our friendly informed recruiters will always have their Save their Children identification on display. If you have any queries about our recruiters please contact us on 1800 76 00 11 and we can confirm whether or not they are recruiting in your area. How do I access my tax invoice?Your tax receipt is automatically sent at the end of each financial year, so you can expect to receive it in early July. If you have misplaced a previous tax receipt, do not hesitate to contact us on 1800 760 011 and we will gladly send you a copy. We ask you to please keep us updated of any changes of address to ensure prompt and safe receipt of your tax invoice. Is the Knit One Save One campaign still happening?We reached our Knit One Save One target of 80,000 knitted squares. We have now launched our Born to Knit campaign. Our aim is to knit 15,000 blankets. The knitted blankets will be distributed to mothers and children in our health programs across India, Cambodia & Laos.If you are a knitter and want to be involved in our campaign we would love to hear from you. So get involved in the knitting conversation and head over to our Knit One Save One blog. Thanks for your support and happy knitting. How do I learn more about Workplace Giving?To discuss how you can set up a workplace giving program at your organisation, or to begin donating to Save the Children through your company's current workplace giving program, call Sally Roberts on (03) 9938 2040 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it How do I acquire more information about leaving a gift in my will?We hope that our achievements and plans for helping children long into the future inspire you to include a gift in your Will to Save the Children, helping us to continue our much-needed work for generations to come. I am attempting to make an online donation, but an error message keeps appearing, what do I do?If you need assistance when making a donation online, please don't hesitate to contact a friendly member of our Donor Relations team on 1 800 76 00 11 Mon - Fri 8am - 5pm, or send us a message. I want to make a monthly donation but I want to pay by cheque/ cash. Can I do this?If you do not wish to donate via direct debit, Save the Children has a range of alternative option. You can send in your monthly donations either via cheque, money order or direct deposit into our bank account Should you wish to donate via cheque or money order please send to: Save the Children What are your Bpay details?Our generic Biller Code is 11916. To access your unique Bpay reference number, please contact our Donor Relations Team on Ph 1800 76 00 11 / Fax 03 9938 2088 or send us a message. How do I unsubscribe from Save the Children emails &/or mailouts?For information on our Privacy Policy, please click here. Or alternatively please contact a member of our friendly Donor Relations team on Ph 1 800 76 00 11 or send us a message to assist with this request. Can I donate clothes, food or other supplies to Save The Children during an emergency?Save the Children does not accept donations of goods or items for overseas emergencies. What's needed most are financial donations so that we can purchase relief items locally. There are a number of reasons for this - purchasing relief items locally can help stimulate local economies affected by disaster. Secondly the costs of transporting goods-in-kinds to disaster-affected regions is prohibitively expensive and so the costs outweigh the benefit. Thirdly Save the Children will have pre-positioned emergency relief supplies, such as food and clothing, in the region ready to be distributed in time of disaster.
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