Principles

The rights to privacy of people having dealings with Save the Children Australia - members, donors, people who receive a service from Save the Children Australia, volunteers, employees, prospective employees etc - shall be ensured Personal data in any form will be managed with diligence Save the Children Australia will be open and accountable about how personal information is handled.

What information is collected and how?

The type of information collected and retained by Save the Children Australia includes personal information about:

• Job applicants
• Staff 
• Volunteers 
• Contractors 
• Members 
• Donors 
• People receiving a service from Save the Children Australia 
• Other people who come into contact with Save the Children Australia

Do we use cookies?

Yes - cookies are pieces of information that will be sent by Save the Children when you log onto our web site. These will be stored on your computer's hard drive, to allow us to recognise you as a user when you next visit.

Personal information personally provided

Save the Children Australia collects personal information held about an individual by way of forms filled out, face to face meetings and interviews, telephone calls, facsimiles, email and sometimes through use of contractors/consultants.
When collecting information: Only information necessary for the activities of Save the Children Australia will be collected and recorded Information given in confidence will remain confidential

Personal information provided by other people

In some circumstances, Save the Children Australia may receive personal information about an individual from a third party - for example, references or referrals.

Save the Children Australia's use of personal information personally provided

In general, Save the Children Australia will use or disclose information only for the primary purpose for which the information was collected. When information is to be used or disclosed for other than the primary purpose for which it was collected, consent will be obtained wherever practicable.
Secondary use or disclosure will occur only if the individual agrees, or the use or disclosure of information is allowed by law.
Save the Children Australia will not send personal information about an individual outside Australia without obtaining the individual's consent or complying with National Privacy Principles.

Management and security of personal information

As a condition of employment, Save the Children Australia's staff is expected to respect the confidentiality of information and the privacy of individuals.
Save the Children Australia will take reasonable steps to ensure that the information it collects, uses, retains or discloses is accurate, complete, and up to date. However, the accuracy of that information depends to a large extent on the information individuals provide. It is recommended that people dealing with Save the Children Australia: advise us of any errors in personal information Keep us up to date with changes in personal information such as name and address.

To update personal information, please contact Save the Children Australia's Administration Officer (03) 9938 2000, during office hours 9:00AM-5:00PM, Monday to Friday or email us.

An individual has the right to obtain access to any personal information Save the Children Australia retains and to advise of any perceived inaccuracy.
Please contact the Administration Officer, in writing, if you wish to obtain access: Save the Children Australia, Level 6, 250 Victoria Parade, East Melbourne VIC 3002.

If you are experiencing technical difficulties making a donation please call us on 1800 76 00 11 (8am to 5pm) or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Your tax receipt will be emailed out to you within the next 24-48 hours.

Refund Policy - Save the Children Australia may provide refunds in exceptional circumstances or in case of error. Please phone us for further information.

Changing what information you receive from us

To update us with your communications preferences, including electing NOT to receive further information from us, please contact our donor relations team on 1800 76 00 11. We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed for your preferences to take effect.
If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that that channel.