Our application process

You’ve found a job. You think you’re a great fit for it. So, what’s next?

We truly value the effort of everyone who introduces themselves to us. That’s why we’d like to give you some insights and tips, to make your application process as smooth as possible. We know our current application procedure is not perfect. But we are working on it. So please forgive us if your experience is not optimal. It’s work in progress and expected to improve soon.

First things first: two issues we feel really strongly about.

Equal Opportunity

We support and celebrate differences. We are proud of the diversity of our employees. We know that great teams are a combination of members who’ve come from a wide range of backgrounds. We are committed to equal employment opportunity regardless of sex, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs on matters such as religion and politics. If you are the right fit because of your knowledge, experience, values and/or skills, we can’t wait to get to know you. 

Safeguarding Children

The wellbeing of children and young people is our number one priority. That’s why all staff are required to undergo child safe recruitment and selection procedures before they start working with us. This includes police and reference checks. There are additional requirements if you will be working with children, such as a Working with Children Check. When you are a member of our staff, you will need to know our safeguarding procedures and abide by our Child Safeguarding Policy and Code of Conduct.

Our application process

How to Apply

Go to the vacancy you’d like to apply for and find the ‘Apply’ section at the bottom of the page. Click ‘New Resume/CV’ to upload your CV and to submit other relevant details. Have you applied with us before? Login to your existing profile and CV by clicking on ‘Existing Resume/CV’, to update and easily submit again.

Important notes:

  • In the first step we ask you for your CV. You have the opportunity to upload your cover letter and/or other relevant documents later in the process.
  • Cover letters help your application. They tell us why you are the perfect fit for the role / team. Focus on why you want this job and why we should choose you.
  • When uploading your CV, our online tool tries to read the document and displays it in an overview at the end of all steps. The format can look messy, but there is no need to adjust this! We always open your original document.
  • We need to confirm your right to work in Australia – even if it seems obvious please confirm if you’ve got working rights in Australia. Don’t be put off by the word ‘additional’ in the online application process.

You can view and update your profile by clicking here.

After you’ve applied

We will send an email confirmation of your application straight away. This way you know we have received your application. Because we want to give everyone sufficient time to apply, we usually start reviewing all applications after the closing date of the vacancy.

Everyone who stands out as a potential good fit for the role will be contacted personally for an interview either via phone, video or in person. If you have made it to this round, we will email you the details well in advance, so that you know what to expect and have time to prepare sufficiently.

Not successful? Unfortunately, not all applicants can be successful and we don’t like to disappoint people who are passionate about our organisation and the work we do. We will try our best to let you know as soon as possible if you have been unsuccessful. Please understand we are not able to provide detailed feedback to everyone who has applied for a position.

After your interview

We will be in touch as soon as the last interview is finished, to let you know if you have been successful. In most cases we will organise a second interview. For very senior or challenging roles, we might invite you for a psychological assessment or other role specific tests. At all times, we aim to keep you informed of next steps and timing. We want you to be at your best during all stages.

Are you the best fit for the role and the team? Congratulations! We are excited to bring you on board! We will be in touch with the good news.

If you were unlucky this time, we will also get in touch with you personally to thank you for your efforts and if you desire, to share how we came to our decision. 

Receiving your job offer

Before we send you the official offer, there are a few things we want to check, such as your professional references. Reference checks are an important part of the process – so please help us by having your relevant referees available. We will also require you to undergo a National Police Check and depending on the role, a Working with Children Check. Finally, all employees are required to sign our Child Safeguarding Policy and Code of Conduct.