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05 June 2020, South Australia

Hove Retail Assistant

Our Save the Children store at Hove is currently in need of volunteers to work as retail assistants.

Role Purpose

The purpose of the Sales Assistant (Volunteer) role is to drive sales by providing exceptional Customer service to deliver results

Key Areas of Accountability

Sales and Customer Service

  • Generate sales to achieve store budgets
  • Provide  high levels of customer service in line with Save the Children standards
  • Support and drive local promotional activities within the store
  • Ensure all sales are accurately processed  though the cash register and EFTPOS 
  • Handle Customer feedback when necessary and provide solutions where possible
  • Ensure stock is sold as per the ticket price

People Management

  • Attend designated shifts as per the roster and notify Store Manager of absences
  • Maintain compliance with SCA policies and procedures 
  • Maintain a high standard of personal presentation 
  • Maintain confidentiality and privacy in matter relating to the store, customers, procedures and security


  • Adhere to and maximise store trading hours
  • Maintain Visual merchandising and housekeeping standards in line with guidelines
  • Ensure a full understanding, have access to and comply with policies and procedures 

Stock Management

  • Process stock accurately as per stock management guide ensuring all processes are followed and pricing aligns with State pricing guidelines


  • Ensure all sales are processed through the cash register
  • Ensure petty cash is utilised for authorised store purchases only and is reconciled as per  finance procedures

Loss Prevention

  • Ensure cash is secured daily including immediate closure of cash register after use
  • Strictly adhere to security procedures when opening and closing the store 
  • Maintain awareness of internal and external theft and take preventative actions

Health, Safety, Security and Risk Management Requirements

  • Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace.
  • Participate in and contribute to Health and Safety awareness and improvements.
  • Comply with emergency evacuation procedures.
  • Report all incidents/injuries and potential hazards in a timely manner.
  • Be aware of, and consider, the risks associated with your everyday work and apply appropriate mitigation measures

Person Specification

Essential Skills & Experience

  • Organised and reliable
  • Care with personal presentation
  • Ability to commit to regular weekly shifts
  • Ability to stand for a minimum 4 hours

Desired Skills & Experience

  • Retail experience 
  • Customer service

Training Provided

  • Induction to Save the Children policies,  processes and Code of conduct
  • Store induction 

Confirmed Volunteers Will Be Required to:

  • Read and accept the Save the Children Volunteer Code of Conduct and Child Protection Policy
  • Agree to a National Police Check being undertaken on their behalf
Reporting to:  Volunteer Co-ordinator Direct Reports:  NA
Work Location:  Retail store(s) Travel:  Nil
Classification Level:   NA Assets:  Nil
Driver’s Licence  NA Working with  No
Required:   Children Check:  

If this volunteer sounds like you please contact our Volunteer Recruitment & Retention Manager

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